1.Getting started
A typical work day for a field agent goes like this:
- Sign in. Use the email address and password given by your employer's administrator. There is no self sign-up in Merchifyt; your employer creates your account.
- “Güne Başla” (Start Day). Enter the starting mileage and take a photo of the odometer. Your location is recorded from this moment.
- Go to the store and tap “Mağazaya giriş yap” (Check in to store). Choose the store from your route plan. You must be within 200 m of the store to check in.
- Complete the brands. A shelf photo and a note are required for each brand; display, price tag and order photos and quantities are optional. If you cannot do a brand, you can skip it with a reason.
- Finish the visit. When all brands are completed or skipped, check out of the store and move on to the next one.
- “Günü Bitir” (End Day). Enter the ending mileage and take a photo of the odometer. Location recording stops at this moment.
You can keep working where there is no internet: your records and photos are stored on the phone and sent automatically when the connection returns.
2.Frequently asked questions
Account and sign-in
I don't have an account. How do I sign up?
There is no individual sign-up in Merchifyt. Your employer's administrator creates your account in the admin panel and gives you your sign-in details. If you don't have an account, contact your administrator.
I forgot my password. What should I do?
Your employer's administrator can reset your password from the admin panel. After signing in, you can change it yourself under Profil → Şifre Değiştir (Profile → Change Password).
I see “Bu hesapla mobil uygulamaya giriş yapılamıyor” (This account cannot sign in to the mobile app).
Your account's role does not allow the mobile app, or your account has been closed. If your role is for the admin panel only, sign in there; otherwise contact your administrator.
I changed my phone, or someone else will use my phone.
Install the app on the new phone and sign in with the same details. On the old phone, first check Profil → Gönderim Günlüğü (Profile → Sync Log) to make sure nothing is left unsent, then tap Çıkış Yap (Sign Out). You cannot sign out while your day is open or while there is unsent work; this prevents data loss.
Location and work day
When is my location recorded?
Only between “Güne Başla” (Start Day) and “Günü Bitir” (End Day). No location is collected while your work day is closed. While recording, Android shows a “Merchifyt aktif” (Merchifyt active) notification. Details: Privacy Policy, Location data.
Why does the app ask for “Always” location permission?
So that your route and distance travelled are calculated correctly during the work day, even while the phone is in your pocket or the screen is off. Without it, the app can record location only while it is open; store check-in still works, but your daily route may look incomplete.
I'm inside the store but I can't check in.
The app compares your measured location with the store's saved location. Try the following in order:
- Wait a few seconds; indoors it can take time for the location to become precise. If possible, move closer to the entrance or an open area.
- On iPhone, make sure Precise Location is on under Settings → Merchifyt → Location.
- If the warning shows a distance (“Mağazaya … uzaktasın”, you are … away from the store) and you really are at the store, the store's saved location may be wrong. Tell your administrator; it can be corrected in the panel.
The store's location is missing or wrong.
If your administrator has given you permission, you can save the store's location from the app while standing at the store entrance. Otherwise, tell your administrator; the location is entered in the admin panel.
Visits and photos
I can't mark a brand as completed.
A shelf photo and a note are required to complete a brand. The app shows what is missing. If you cannot do the brand, use “skip” and write a reason.
Can I upload photos from my gallery?
No. To ensure photos are taken in the field at that moment, only the app's own camera is used. The app does not access your photo library.
I can't check in to a new store; I get an “open visit” warning.
Only one store visit can be open at a time. Finish or check out of the previous store's visit, then check in to the new store.
Internet and syncing
What happens without an internet connection?
Your visits, photos and notes are stored on your phone and sent automatically when the connection returns. You can follow the status under Profil → Gönderim Günlüğü (Profile → Sync Log). Make sure everything has been sent before removing the app.
Pending records in the Sync Log are not going down.
Check your internet connection and keep the app open. If the problem continues on mobile data, try Wi-Fi. If records stay pending for hours, write to us with Profil → Sorun Bildir (Profile → Report a problem) and we will look into it with you. Meanwhile, do not remove the app or clear its data; unsent work would be lost.
Account and data
How do I request deletion of my account?
Accounts are closed from your employer's admin panel. Contact your administrator or write to support@merchifyt.me. The Privacy Policy explains what is deleted and what is kept as the employer's records.
Who can see my records?
Your employer's authorized administrators; representatives of the brands you serve see only their own brands' visit results and photos. Details: Privacy Policy.
What should I do if I find a message inappropriate?
In the messages screen, press and hold the message and choose “Mesajı bildir” (Report message). The report is sent to the business's authorized administrator for review.
3.Troubleshooting
Warnings you may see in the app, what they mean and what to do:
| Warning | Meaning | What to do |
|---|---|---|
| “Mağazaya … m uzaktasın…” (You are … m away from the store; you must be within 200 m) | Your measured location is more than 200 m from the store's saved location. | Move closer. If you are at the store, its saved location may be wrong; tell your administrator. |
| “Konum henüz kesin değil (±… m)” (Location not precise yet) | The phone could not measure your location accurately enough. | Wait a few seconds; move closer to the entrance or an open area and try again. |
| “Merchifyt yalnız yaklaşık konumunu görüyor” (Merchifyt only sees your approximate location) | Precise Location is off on iPhone. | Settings → Merchifyt → Location → turn on Precise Location. |
| “Mağazaya giriş için konum izni gerekli” (Location permission required) | Location permission has not been granted. | Settings → Merchifyt → turn on Location. |
| “Konumun alınamadı” (Your location could not be obtained) | Location services are off or there is no signal. | Turn on location services, wait a few seconds and try again. |
| “Telefonda sahte konum uygulaması açık görünüyor” (A mock location app appears to be active) | An app that changes your location was detected on Android. | Close the mock location app and clear the mock location app selection in Developer options. |
| “Bu telefonda önceki kullanıcının gönderilmemiş işleri var” (The previous user's unsent work is on this phone) | The phone holds records of another account that have not reached the server yet. | Sign in with that account first, wait for sending to finish, then sign out. If that is not possible, write to us. |
| “Bu hesapla mobil uygulamaya giriş yapılamıyor” (This account cannot sign in to the mobile app) | Your role does not allow the mobile app, or the account is closed. | Contact your administrator. |
| “Önce günü bitir” (End your day first), at sign-out | Your work day is still open. | Complete “Günü Bitir” (End Day) on the home screen, then sign out. |
| “Gönderilmemiş işlerin var” (You have unsent work), at sign-out | Some of your records have not reached the server yet. | Stay connected; sign out once the Sync Log is empty. |
If the app closes unexpectedly: update to the latest version, restart your phone and, if the problem continues, write to us with Profil → Sorun Bildir (Profile → Report a problem) describing what you were doing. Crash reports reach us automatically; your description helps us find the cause faster.
4.App permissions
| Permission | Why it is needed | iPhone | Android |
|---|---|---|---|
| Location | Verifying store check-ins; route and distance during the work day. | Settings → Merchifyt → Location → “Always” with Precise Location on | Settings → Apps → Merchifyt → Permissions → Location → “Allow all the time” and “Use precise location” |
| Camera | Shelf, display, price tag, order and odometer photos. | Settings → Merchifyt → Camera | Settings → Apps → Merchifyt → Permissions → Camera |
| Notifications | Approval decisions, tasks and messages. | Settings → Merchifyt → Notifications | Settings → Apps → Merchifyt → Notifications |
Menu names may differ slightly depending on the phone model and operating system version. On Android, battery saver can interrupt background location recording; if you have problems, remove battery restrictions for Merchifyt.
5.For administrators
The admin panel opens in a web browser at the address provided for your business and can be used in Turkish or English. Common tasks:
- Adding users and resetting passwords: Create users on the Team page; set a new password with “Change password” in the user's details. A field agent's name must match the name in the route plan exactly.
- Route plan: Upload the Excel file on the Route Plan page; stores and brands are created from it.
- Store locations: Enter or correct them on the Stores page. You can also allow field agents to save locations in the field.
- Approvals: Field agents' requests are decided on the Approvals page.
- Cannot sign in to the panel: The warning “Bu hesap web panelini kullanamaz” (This account cannot use the web panel) means the role is for the mobile app only.
You can also write to us directly from the panel with Report a problem in the user menu.
6.System requirements
| Platform | Requirement |
|---|---|
| iPhone | iOS 15.1 or later |
| Android | Android 7.0 or later; GPS and camera |
| Admin panel | A current version of Chrome, Edge, Safari or Firefox |
For the best experience, keep the app up to date through the App Store or Google Play.
7.Sending a support request
To help us resolve your issue quickly, include:
- The business you belong to and the email address on your account,
- What you were trying to do and what happened; the text of any warning on screen,
- The approximate date and time of the problem,
- Phone model and app version (added automatically if you use Report a problem),
- A screenshot, if possible.
Never share your password by email or in a support request. The Merchifyt team will never ask for your password.
Requests are reviewed in order and answered from the same address. Requests about personal data (KVKK) are answered within 30 days at the latest.
8.Contact
Email: support@merchifyt.me
In the app: Profil → Sorun Bildir (Profile → Report a problem). In the admin panel: Report a problem in the user menu.
For requests about your personal data, use the subject “KVKK Request”. Details: Privacy Policy, Your rights.